shopping in store

How do I find a store near me?

Use our store locator to find your nearest Kmart. Set your postcode or preferred store to see local availability, services and directions. You can also filter by services (like Click & Collect) to find a store that suits you.

What are your opening hours?

Opening hours vary by location. Open your local store's details page from the store locator to see today's opening and closing times, public holiday hours and any special trading hours.

Can I contact a store?

Yes. Use our Store Locator to find your local store and view its contact details. For online orders or other enquiries, visit our Contact Us page {LINK} to get in touch with our Customer Care team.

Can I bring my dog into a Kmart store?

For safety and hygiene reasons, only assistance animals are allowed in Kmart stores. Assistance animals (service or support animals) are welcome, and we kindly ask that they are on a lead or otherwise under control at all times.

Can I get photos processed at KHub stores?

No. KHub stores generally don't offer in-store photo processing. Full-sized Kmart stores and Kmart Photos online are the available options.

Can my bike be assembled in store?

Bike assembly is available at most Kmart stores for a fee. Check with your local store to confirm the service is available before visiting.

How can I notify you about an abandoned trolley?

Call 1800 876 553 to report an abandoned trolley. Kmart aims to collect it within 24 hours.

How do I return a trolley?

Return a trolley to a trolley bay. If you've used a coin to unlock the trolley, plug it in to another Kmart trolley or trolley bay to retrieve your coin.

Does Kmart have low-sensory shopping?

Yes. Selected Kmart stores offer low-sensory shopping every Wednesday from 3:30pm to 5:30pm. During this time, lighting, noise and other distractions are reduced to create a calmer shopping environment for customers with sensory needs and their families.

What happens during low-sensory shopping?

During low-sensory shopping:

  • Store lighting is dimmed

  • Kmart radio is turned down

  • Register and scanner volumes are reduced

  • Trolley collections are limited

  • Cages on the shop floor are kept to a minimum

  • PA announcements are paused unless there is an emergency

  • More team members are available to support customers

Which stores offer low-sensory shopping?

Participating stores are:

  • ACT: Gungahlin

  • QLD: Arana Hills, Morayfield, Oxenford, Stafford, Toowong, Victoria Point

  • SA: Churchill, Mt Barker

  • TAS: Launceston

  • VIC: Leopold, Sanctuary Lakes, Templestowe, Wangaratta

  • WA: Bunbury South, Innaloo, Midland, Rockingham

When is low-sensory shopping available?

Low-sensory shopping is available at selected Kmart stores every Wednesday from 3:30pm to 5:30pm.

What is Layby and how does it work?

Layby lets you set aside eligible products in store and pay for them over time before collecting them. A minimum spend of $50, a 10% deposit and a $3 non-refundable service fee apply. You’ll need to make fortnightly payments in-store and collect your layby by the due date. Find out more via Layby Terms and Conditions.

Is layby available for online orders?

No. Layby is only available in store and isn't available for online purchases, including products sold by Marketplace sellers.

How can I check how long is left on my layby?

Contact the store where you placed your layby to check your payment details and due date.

Can I collect my layby from a different store?

No. Your layby can only be collected from the store where it was created.

What products can't be put on layby?

Layby isn’t available on clearance products, food, plants, selected big and bulky products, or selected event products. Some promotional products, including Black Friday products, may also be excluded.

What happens if I cancel or don't collect my layby?

If you cancel your layby, you’ll need to do this in store. We’ll refund the amount you’ve paid, excluding the $3 service fee. If payments are missed or your layby isn’t collected by the due date, it may be cancelled and an $11 administration fee may be retained.