For change of mind returns:
Kmart products purchased in-store or on kmart.com.au can be returned to a Kmart store.
Target products purchased on kmart.com.au can be returned to a Target store or via Kmart online
Marketplace products purchased on kmart.com.au must be returned via Kmart online
Cosmetics (if opened), beauty products, fragrances, hosiery, shapewear, underwear (except bras), swimwear, pierced jewellery, printer cartridges, personalised printed products, food and drinks, gift cards, trading cards, mobile phones, mobile internet modems, live plants, and opened bedding, tents, trampolines or furniture are excluded from change of mind returns.
See the change of mind returns policy for details.
You can return eligible Kmart and Target products within 60 days of purchase, or eligible products sold by a Marketplace seller within 30 days of purchase. OnePass members have up to 365 days to return eligible products.
You’ll need adequate proof of purchase, and the product must be unused, unworn, in its original packaging and in resaleable condition. See our Change of Mind Returns Policy for full terms and exclusions.
If it's a change-of-mind return, you can usually return it within the standard return period if it meets the return conditions in the change of mind returns policy and you have proof of purchase.
Bedding is excluded from change of mind returns unless the packaging is unopened and intact. Including, but not limited to sheet sets, quilt covers, pillowcases, mattresses, air mattresses, sleeping bags and pillow protectors
Yes, if it meets the return conditions, is in resalable condition, and you have proof of purchase.
Yes, but mobile phones follow a different return process. Please return the phone to a Kmart store with proof of purchase so it can be assessed by the supplier.
Yes, seasonal items can usually be returned within the standard return period if they meet the return conditions. Extended OnePass change-of-mind timeframes may not apply to seasonal products.
Your return may be declined if it doesn’t meet our returns policy requirements. This may include:
The item is excluded from change of mind returns.
The item is not in its original, resaleable condition.
You don’t have adequate proof of purchase.
The applicable return period has passed.
See our Returns Policy for full eligibility requirements.
For change of mind returns:
Kmart products purchased in-store or on kmart.com.au must be returned to any Kmart store.
Target products purchased on kmart.com.au must be returned to a Target store or via post by chatting with us
Marketplace products purchased on kmart.com.au must be returned via post by chatting with us.
No. Marketplace items must be returned online and can't be returned in Kmart stores. Target on kmart.com.au items follow Target's return process and also can't be returned in Kmart stores. Chat with us to initiate a postal return.
If your item was fulfilled by Kmart, it can’t be returned by post. Kmart items purchased online must be returned to a Kmart store. Target and Marketplace items purchased on kmart.com.au can only be returned online via post by chatting with us. These items can’t be returned to a Kmart store.
Only items fulfilled by Kmart can be returned in-store. Just bring your Kmart product to any Kmart store with your order confirmation email or tax invoice. You cannot return Target or Marketplace items in Kmart stores. For Target or Marketplace items, Chat with us to initiate a return.
Yes. You can return in store purchases to any Kmart store. Please note, some products are excluded from change of mind returns. See the change of mind returns policy for more details.
No. Anko products bought at Target must be returned to Target.
Unfortunately, you can only return products in the same country they were purchased.
What you need depends on the type of return and how you purchased the item.
For a change of mind return, bring:
The item in resaleable condition: unused, unworn and in its original packaging
Proof of purchase:
For in-store purchases: Physical or digital receipt
For online purchases: Your order confirmation email or tax invoice
For a faulty or damaged item, bring:
The item for assessment. You don't need to have original packaging.
Proof of purchase where required, such as your physical or digital receipt for an in-store purchase or your order confirmation email for an online purchase.
It depends on the product and the reason for the return.
For faulty Kmart-branded products, such as Anko or OXX, we may accept the return without proof of purchase if it meets our consumer guarantee return requirements. If the return is accepted, you’ll receive a Kmart exchange voucher.
For non-Kmart branded products, you’ll need adequate proof of purchase. This can include:
Your Kmart printed receipt or digital receipt
A clear photo of the full Kmart receipt, including the barcode
A Kmart digital gift receipt
Your online tax invoice or order confirmation
Your OnePass statement
For change of mind returns, adequate proof of purchase is required.
You can use your original printed receipt, a digital receipt in the Kmart app, or your itemised OnePass statement. For online orders, you can use your order confirmation email or tax invoice. These are the only accepted forms of proof of purchase. Bank statements, transaction histories, or payment confirmations can't be used as proof of purchase. You may also be asked to present the payment method used for the purchase.
Digital receipts are electronic proof of purchase. You can access them via My Account in the Kmart app or website if you've linked your OnePass, Flybuys, or team member card and scan in-store when you checkout.
For in-store purchases, if you scan your OnePass or Flybuys card and they're linked in the Kmart app, a digital receipt will be saved in the app. All online orders also generate a digital order confirmation email.
Yes. Digital gift receipts are available and provide proof of purchase without showing the price. They can be shared with the gift recipient and used to support a return or exchange for a voucher or another product.
Gift receipts are only available from an eligible digital receipt. To access one:
Open the digital receipt in the Digital Receipts section of My Account or in the Kmart app.
Select the share icon in the top-right corner.
Select “Export gift receipt as PDF”
Digital receipts are only available for eligible purchases linked to your account. To check: • Confirm your Flybuys or OnePass account is linked. • Ensure the linked card was scanned during purchase. • Review the Digital Receipts section of your account. Receipt availability may vary depending on the purchase type.
You can request a resend of your invoice through the Track My Order page, which will resend to your original email address, or contact Customer Care to request a PDF invoice.
What to do depends on where your item was purchased or fulfilled:
Kmart item purchased in store: Return the item to any Kmart store with your proof of purchase for assessment and, if eligible, a refund or replacement.
Kmart fulfilled item purchased online: You can return the item to any Kmart store with your proof of purchase, or submit a damaged or faulty item claim by chatting with us.
Target or Marketplace item purchased on kmart.com.au: These items can’t be returned to a Kmart store. Chat with us to arrange the applicable return process.
If the item you received doesn’t match what you ordered, the next step depends on who fulfilled it:
Kmart fulfilled item: Chat with us to report the incorrect item and get help with next steps. You can also return the item to any Kmart store with your proof of purchase.
Target or Marketplace item purchased on kmart.com.au: These items can’t be returned to a Kmart store. Chat with us to arrange the applicable return process.
Yes. If your item was fulfilled by Kmart, you can return it to any Kmart store within the warranty period with the product and proof of purchase for assessment. Depending on the issue, you may be offered a repair, replacement or refund. For Marketplace items purchased on kmart.com.au, the item can’t be returned to a Kmart store. Warranty support is handled through the Marketplace return process, so chat with us to get help with the next steps.
If the item is outside its warranty period, the available resolution will depend on the circumstances and applicable consumer guarantees.
Yes, find out more via our consumer guarantee returns policy.
In some cases, spare parts can be requested if the product is less than 12 months old and still currently being sold by Kmart. Alternatively, if the product no longer works without the part, you may be able to return it as a faulty return. Please note that spare parts take 6-8 weeks to arrive.
If a product is faulty or presents a safety concern, it can usually be returned for assessment in line with the returns policy and consumer guarantees.
If your bike is faulty, take it to a Kmart store for assessment. Bikes have safety-related components, so an assessment may be needed to determine the cause of the issue and the appropriate repair, replacement or refund option.
Please contact JCA Collective on +61 423 259 751 or email service@jcacollective.com for help with trampoline issues.
For Zinus mattress warranty support, please contact customer service on 1 800 613 1225 or email customerservice@zinusinc.com.
For help with refrigerators, please contact Residentia on 1300 114 357 or email support@residentiagroup.com.au. They can arrange an assessment and advise on repair or replacement options.
Card payments: The refund is returned to the applicable card. You may need to present the original payment method when returning an item in store. If you paid using a digital wallet, you may need the corresponding card details from that device.
Gift card: The refund is returned to a new Kmart gift card.
Split payments: The refund is returned across the payment methods used for the original purchase at the same ratio.
Afterpay or PayPal: The refund is credited to your Afterpay or PayPal account.
If your original payment method is no longer available, or the refund can’t be processed back to it, we’ll let you know via email and ask you to provide the details needed to arrange an alternative refund method.
Refund timing depends on how your refund is issued.
Credit, debit or other electronic payment methods: Once processed, refunds may take up to five business days to appear in your account, depending on your financial institution.
Gift card purchases: Refunds are issued back to a Kmart gift card. For eligible online refunds, a replacement gift card may be sent to the email address used for the order.
Refunds for purchases paid by gift card are returned via a Kmart gift card. If you purchased online, you will be emailed a replacement Kmart gift card. If part of the order was paid by card and part by gift card, the refund is split the same way. Please allow up to 10 business days for the replacement gift card to be issued.
You can still return an eligible item purchased using Flybuys Dollars in line with Kmart's returns policies and your rights under the Australian Consumer Law. For change of mind returns, the portion paid using Flybuys Dollars won't be returned to your Flybuys account or converted back into points. Your refund will be provided in line with Kmart's Change of Mind Returns Policy. If you used a combination of Flybuys Dollars and another payment method, your refund may be split based on the payment methods used. If your product is faulty or doesn't meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.
Items purchased online cannot be exchanged. Instead, return the item if it meets the return conditions, then purchase the new item separately.
Please contact us and provide a photo of your return receipt so the refund can be followed up.
No. We're unable to refund the difference between the price you paid and a lower price shown later.
If your refund couldn’t be processed back to your original payment method, we'll email you with advice to call us on 1800 124 125 to provide alternative bank details.
If your refund to the original payment method has failed and you've provided alternative bank details, please allow up to 10 business days for the refund to be processed to your alternative payment method.