Yes. If you've changed your mind before collecting your Click & Collect order, chat with us and we’ll cancel and refund it. Orders not collected within 10 days will be automatically cancelled.
No. Unfortunately you cannot cancel an online order for home delivery once it has been placed. You can return products fulfilled by Kmart to a store once they have been delivered. Target and Marketplace items must be returned online, chat with us to request a return. Pre-orders are an exception: you can cancel a pre-order up to 48 hours before the product’s release date by contacting us via Chat with us.
Unfortunately Kmart cannot cancel specific items from an order. We can cancel a full click and collect order and we cannot cancel home delivery orders.
No, unfortunately you cannot change items or sizing after your order has been placed. You can return products fulfilled by Kmart to a store once they have been delivered. Target and Marketplace items must be returned online, chat with us to request a return.
Yes, if there is an extra delivery fee due to a specific bulky item in your order, if this item is cancelled by Kmart, you will automatically be refunded the extra shipping fee.
Due to very high demand, Pokemon products can sometimes oversell before stock levels fully update across all systems. While every effort is made to fulfil confirmed orders, some orders may need to be cancelled if stock becomes unavailable during processing. If this happens, affected customers are generally notified and refunded.
This usually means stock couldn’t be secured to fulfill your order. You’ll be refunded automatically.
For Kmart orders, the standard delivery fee will only be refunded if all Kmart items in the order are cancelled. If only some Kmart items are cancelled, the standard delivery fee will not be refunded.
For partial cancellations of orders from Marketplace sellers, the seller may refund a portion of your delivery fee. The seller will consider how much of the order was affected and if extra shipping was charged for cancelled items to determine an appropriate resolution.
Our online orders are often fulfilled from nearby stores, and occasionally items can sell out quickly before your order is picked. This can happen due to in-store purchases or stock discrepancies. If we're unable to find the item, we'll cancel it and issue a refund.
A pre-order lets you buy a product before it’s released. It ships on the release date.
Pre-orders are only available on selected Pokemon products and promotions where advertised. Due to demand, supply limits, and stock allocations, not all Pokemon releases will have a pre-order option.
No. Pre-orders are only available on select products. If an item comes back into stock, the website or app will update automatically. You can register for stock alerts from the product page.
Yes, you can cancel a pre-order up to 48 hours before the product's release date. To cancel your pre-order, use Chat with us and our team can help.
Visa, MasterCard, American Express, PayPal, Apple Pay, Afterpay, Zip, Kmart gift cards and Coles-Myer gift cards are accepted online.
Please note, gift card payments are not currently accepted for orders containing products from Marketplace sellers or Target.
Visa, MasterCard, American Express, cash, layby, Afterpay, Kmart gift cards and Coles-Myer gift cards are accepted in store.
Layby is not available for any online purchase including products sold by Marketplace sellers.
Yes, with a minimum transaction of $50 and a minimum deposit of 10%. There is a non-refundable $3 service fee for each layby. Please see Kmart Laybys for more information.
Yes. You can purchase Kmart gift cards in store. You can purchase a range of non-Kmart gift cards in store and online.
Yes. We accept Kmart and Coles-Myer gift cards Enter your card number and PIN at checkout. You can use up to three gift cards per order.
Please note, gift card payments are not currently accepted for orders containing products from Marketplace sellers or Target.
Wesfarmers team members enjoy discounts on products purchased from Kmart by entering their discount card number at checkout.
Staff discounts are not available on products purchased from Target or Marketplace sellers.
Flybuys members can earn 1 Flybuys point for every $1 spent on eligible purchases at Kmart. In-store, scan your Flybuys card when you shop. When shopping online or in the Kmart app, enter your Flybuys details during checkout.
No. You earn 1 Flybuys point per $1 spent on eligible purchases, after savings and discounts. Flybuys points aren't earned on some purchases, including: • Kmart Marketplace products • gift cards • iTunes cards • layby purchases and payments • online services • delivery charges Other exclusions may also apply.
Flybuys points from eligible Kmart purchases are usually allocated within 48 hours of your transaction. If your transaction is cancelled, you won't receive points for that purchase. If an item is returned and refunded, points previously awarded for that item may be reversed.
If you forgot to scan your Flybuys card or add your Flybuys details to your purchase, contact Flybuys through their Live Chat and provide your proof of purchase for their team to review.
Yes. Flybuys Dollars can be spent in-store at Kmart once you've converted your Flybuys points to Flybuys Dollars. You can pay using the Flybuys Dollars barcode in the Kmart app or your physical Flybuys card. Flybuys Dollars can't currently be spent on purchases made through kmart.com.au or the Kmart app.
To spend Flybuys Dollars using the Kmart app: 1. Link and verify your Flybuys account in the Kmart app. 2. Convert your Flybuys points to Flybuys Dollars through the Flybuys app or website. 3. At the Kmart checkout, scan your items and your Flybuys card. 4. Select 'Loyalty Rewards'. 5. Open 'My Cards' in the Kmart app and scan your Flybuys Dollars barcode. 6. Enter the amount of Flybuys Dollars you'd like to use. 7. Enter your four-digit Flybuys Dollars PIN. If there's an amount left to pay, you'll be returned to the payment options to complete your purchase using another accepted payment method.
Yes. Flybuys Dollars can be used at both self-serve and assisted Kmart checkouts. If you're using the Flybuys Dollars card in the Kmart app, select 'Loyalty Rewards', scan your Flybuys Dollars barcode and enter your PIN.
Yes. You can use your physical Flybuys card to spend Flybuys Dollars in-store at Kmart. If you prefer to use the Kmart app, link and verify your Flybuys account and use the Flybuys Dollars barcode available under 'My Cards'.
No. Flybuys Dollars can currently only be spent in-store at Kmart. They aren't currently accepted as a payment method for purchases made through kmart.com.au or the Kmart app.
Yes. You can choose how much of your available Flybuys Dollars balance you'd like to use. After your Flybuys Dollars payment is applied, you can pay any remaining amount using another accepted payment method. Any Flybuys Dollars you don't use will remain available on your balance for later.
Yes, if you want to earn Flybuys points on your purchase. Your Flybuys card is used to collect points, while your Flybuys Dollars barcode is used to pay with your available Flybuys Dollars.
Yes. You can still earn Flybuys points on eligible purchases when paying with Flybuys Dollars. For example, if your eligible purchase is $50 and you pay $40 using Flybuys Dollars, you can still earn points based on the $50 eligible spend, assuming no other exclusions apply. Remember to scan your Flybuys card during the transaction.
Flybuys Dollars can be used on eligible in-store purchases, including where discounts may apply. Some product exclusions may apply. If you're unsure whether Flybuys Dollars can be used for a particular product, check with a Kmart team member before completing your purchase.
First, check that you're scanning your Flybuys Dollars barcode rather than your standard Flybuys card. If the barcode isn't scanning, increase your phone's screen brightness and make sure the barcode is clearly visible. If you've entered the wrong PIN or can't remember it, you can reset your Flybuys Dollars PIN through the Flybuys app or website. If you're still having trouble, ask a Kmart team member for help.
Flybuys Dollars should only be deducted once your transaction is successfully completed. If your purchase is cancelled before the transaction completes, your Flybuys Dollars shouldn't be deducted. If your balance doesn't look right after an unsuccessful transaction, check it again after a short time. If it still appears incorrect, contact Flybuys for help.
You can still return an eligible item purchased using Flybuys Dollars in line with Kmart's returns policies and your rights under the Australian Consumer Law. For change of mind returns, the portion paid using Flybuys Dollars won't be returned to your Flybuys account or converted back into points. Your refund will be provided in line with Kmart's Change of Mind Returns Policy. If you used a combination of Flybuys Dollars and another payment method, your refund may be split based on the payment methods used. If your product is faulty or doesn't meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.