Add the products you’d like to purchase to your cart and proceed to checkout. Review your order, enter your delivery details, select your payment method and complete your purchase. You’ll receive an order confirmation email once your order has been placed successfully.
No. For security reasons, our team is unable to place an order on your behalf. If you need help placing an order, contact us and we can guide you through the process.
No. Assorted items are selected based on available stock, so we can’t guarantee a specific colour or design for online orders. If you’d like to choose a particular option, we recommend shopping in-store where available.
Try refreshing the page or clearing your browser cache and cookies, then restart your browser. If the issue continues, try using a different browser or device. You can also contact us for help with placing your order.
Yes, as long as stock is available. Quantities may vary depending on whether the item is a standard line, seasonal item, or available at a specific store.
Yes. Kmart supports screen readers and magnifiers. If you experience issues, contact us.
Purchase limits may apply to high-demand products such as Pokémon trading cards to help give more customers an opportunity to purchase them. Limits may vary by product and can change depending on stock availability and demand.
Visa, MasterCard, American Express, PayPal, Apple Pay, Afterpay, Zip, Kmart gift cards and Coles-Myer gift cards are accepted online.
Please note, gift card payments are not currently accepted for orders containing products from Marketplace sellers or Target.
Visa, MasterCard, American Express, cash, layby, Afterpay, Flybuys Dollars, Kmart gift cards and Coles-Myer gift cards are accepted in store.
Yes. Flybuys Dollars can be spent in-store at Kmart once you've converted your Flybuys points to Flybuys Dollars. You can pay using the Flybuys Dollars barcode in the Kmart app or your physical Flybuys card. Flybuys Dollars can't currently be spent on purchases made through kmart.com.au or the Kmart app.
To spend Flybuys Dollars using the Kmart app: 1. Link and verify your Flybuys account in the Kmart app. 2. Convert your Flybuys points to Flybuys Dollars through the Flybuys app or website. 3. At the Kmart checkout, scan your items and your Flybuys card. 4. Select 'Loyalty Rewards'. 5. Open 'My Cards' in the Kmart app and scan your Flybuys Dollars barcode. 6. Enter the amount of Flybuys Dollars you'd like to use. 7. Enter your four-digit Flybuys Dollars PIN. If there's an amount left to pay, you'll be returned to the payment options to complete your purchase using another accepted payment method.
Yes. Flybuys Dollars can be used at both self-serve and assisted Kmart checkouts. If you're using the Flybuys Dollars card in the Kmart app, select 'Loyalty Rewards', scan your Flybuys Dollars barcode and enter your PIN.
Yes. You can use your physical Flybuys card to spend Flybuys Dollars in-store at Kmart. If you prefer to use the Kmart app, link and verify your Flybuys account and use the Flybuys Dollars barcode available under 'My Cards'.
No. Flybuys Dollars can currently only be spent in-store at Kmart. They aren't currently accepted as a payment method for purchases made through kmart.com.au or the Kmart app.
Yes. You can choose how much of your available Flybuys Dollars balance you'd like to use. After your Flybuys Dollars payment is applied, you can pay any remaining amount using another accepted payment method. Any Flybuys Dollars you don't use will remain available on your balance for later.
It's usually due to a small typo in the card details or a restriction from your bank. Please double-check the information and try again.
First, check that you're scanning your Flybuys Dollars barcode rather than your standard Flybuys card. If the barcode isn't scanning, increase your phone's screen brightness and make sure the barcode is clearly visible. If you've entered the wrong PIN or can't remember it, you can reset your Flybuys Dollars PIN through the Flybuys app or website. If you're still having trouble, ask a Kmart team member for help.
Flybuys Dollars should only be deducted once your transaction is successfully completed. If your purchase is cancelled before the transaction completes, your Flybuys Dollars shouldn't be deducted. If your balance doesn't look right after an unsuccessful transaction, check it again after a short time. If it still appears incorrect, contact Flybuys for help.
Try clearing your browser cache and cookies, then restart your browser. If the issue continues, try a different supported payment method or use a desktop or laptop device.
Please contact us and provide the transaction details so we can investigate for you.
Marketplace items may have separate invoices issued by the seller, which can affect the totals shown across different documents.
Absolutely. We use secure, encrypted systems to ensure your personal and payment information is always kept safe.
Please contact your bank or local police to report the suspected fraudulent transaction. They can investigate and contact us if needed.
Please contact us for help with arranging repayment for the item.
Yes. On the product page, set your preferred store to see in-store availability. Stock moves quickly, so if an item shows low stock we recommend placing a Click & Collect order to secure it.
We aim to keep stock information as up to date as possible, but availability can change quickly and may occasionally differ from what's shown online. If stock is low, we recommend checking again before visiting the store.
Restock dates aren't always available, and some products may not be restocked. Check the product page regularly or register for a stock notification where available. Clearance items won't be restocked.
Not always. Some products are available online only, while others may only be available in selected stores. Check the product page and select your preferred store to see the available purchase options.
If stock notifications are available for an item, you can register from the product page. We'll notify you when the item becomes available again online. Receiving a notification doesn't reserve the item, and stock may sell out again quickly.
Products may be removed from the website if they're sold out, discontinued or no longer available for online purchase. This doesn't necessarily affect an order you've already placed.
In-store stock doesn't always mean an item is available for online ordering or Click & Collect. Low stock levels or differences in online and store availability can sometimes prevent an item from being ordered online.
The product may be out of stock, discontinued or unavailable for online purchase. Try searching for similar products or checking again later.
Some products shown on our website aren't available for online purchase, or may only be available at selected stores. The product page will show the available purchase options for your location.
“Online Only” means the product is available to purchase online and isn't stocked in Kmart stores.
Due to high demand and limited availability, stores are generally unable to hold Pokémon products. Stock is available on a first come, first served basis and may be subject to purchase limits.
Purchase limits may apply to high-demand products such as Pokémon trading cards to help give more customers an opportunity to purchase them. Limits may vary by product and can change depending on stock availability and demand.
Yes. If you've changed your mind before collecting your Click & Collect order, chat with us and we’ll cancel and refund it. Orders not collected within 10 days will be automatically cancelled.
No. Unfortunately you cannot cancel an online order for home delivery once it has been placed. You can return products fulfilled by Kmart to a store once they have been delivered. Target and Marketplace items must be returned online, chat with us to request a return. Pre-orders are an exception: you can cancel a pre-order up to 48 hours before the product’s release date by contacting us via Chat with us.
Unfortunately Kmart cannot cancel specific items from an order. We can cancel a full click and collect order and we cannot cancel home delivery orders.
No, unfortunately you cannot change items or sizing after your order has been placed. You can return products fulfilled by Kmart to a store once they have been delivered. Target and Marketplace items must be returned online, chat with us to request a return.
Yes, if there is an extra delivery fee due to a specific bulky item in your order, if this item is cancelled by Kmart, you will automatically be refunded the extra shipping fee.
Due to very high demand, Pokemon products can sometimes oversell before stock levels fully update across all systems. While every effort is made to fulfil confirmed orders, some orders may need to be cancelled if stock becomes unavailable during processing. If this happens, affected customers are generally notified and refunded.
This usually means stock couldn’t be secured to fulfill your order. You’ll be refunded automatically.
For Kmart orders, the standard delivery fee will only be refunded if all Kmart items in the order are cancelled. If only some Kmart items are cancelled, the standard delivery fee will not be refunded.
For partial cancellations of orders from Marketplace sellers, the seller may refund a portion of your delivery fee. The seller will consider how much of the order was affected and if extra shipping was charged for cancelled items to determine an appropriate resolution.
Our online orders are often fulfilled from nearby stores, and occasionally items can sell out quickly before your order is picked. This can happen due to in-store purchases or stock discrepancies. If we're unable to find the item, we'll cancel it and issue a refund.
A pre-order lets you buy a product before it’s released. It ships on the release date.
Pre-orders are only available on selected Pokemon products and promotions where advertised. Due to demand, supply limits, and stock allocations, not all Pokemon releases will have a pre-order option.
No. Pre-orders are only available on select products. If an item comes back into stock, the website or app will update automatically. You can register for stock alerts from the product page.
Yes, you can cancel a pre-order up to 48 hours before the product's release date. To cancel your pre-order, use Chat with us and our team can help.
Yes. You can purchase Kmart gift cards in store. You can purchase a range of non-Kmart gift cards in store and online.
Kmart Gift cards can only be purchased in store.
Yes. We accept Kmart and Coles-Myer gift cards Enter your card number and PIN at checkout. You can use up to three gift cards per order.
Please note, gift card payments are not currently accepted for orders containing products from Marketplace sellers or Target.
We accept Kmart and Coles-Myer gift cards Enter your card number and PIN at checkout. You can use up to three gift cards per order. Please note, gift card payments are not currently accepted for orders containing products from Marketplace sellers or Target.
We can't view gift card balances. For help with gift cards or vouchers, please contact the dedicated gift card support team.
Please contact us for help with gift cards if needs further assistance.
Wesfarmers team members enjoy discounts on products purchased from Kmart by entering their discount card number at checkout.
Staff discounts are not available on products purchased from Target or Marketplace sellers.
Generally, yes. The prices are consistent, but sometimes there might be online-only or in-store-only promotions.
Yes! If you find a lower price on an identical item at an Australian retailer, we'll match their price in store at the service desk. To claim a price match, visit an Australian store before purchasing and take proof of the lower competitor price to the customer service desk so it can be verified.
To claim a price match, visit an Australian store before purchasing and take proof of the lower competitor price to the customer service desk so it can be verified.
No. Lost or expired vouchers generally can't be replaced or reissued.
No. Rain checks generally aren't offered for out-of-stock promotional or sale items.