Kmart Marketplace is an online platform where you can buy products directly from curated sellers who fulfill the product and ship directly to you. This means you can access an extended range of products in one convenient place while you're shopping on Kmart Online.
Kmart offers the platform to enable sellers to sell products directly to you. Kmart takes payment for these products on their behalf, but sellers are responsible for the product (including product listing content, delivery and returns).
See Marketplace terms and conditions for more information.
It means you're buying the product from one of our trusted Marketplace sellers through the Kmart website. The seller is responsible for the sale, the product and shipping it directly to you.
A product is sold by a Marketplace seller if the product listing or image shows the Marketplace symbol or the seller's name. These products are sold by the seller, not Kmart.
You'll see the seller's name on the product page next to "Sold and shipped by". You will also be able to click through to the seller profile page for more information.
Your first point of contact should be the seller, which you can reach via 'Chat with us' and selecting 'Help with a recent order' and then 'Message to Seller'.
If you’ve already contacted the Marketplace seller and they haven’t responded or resolved your enquiry, Chat with us and our Customer Care team can investigate further and help with next steps.
Marketplace sellers are responsible for final outcomes on their products, but Customer Care may be able to help escalate the matter back to the seller for further review. Chat with Kmart Customer Care .
No, you cannot purchase products from Marketplace sellers in Kmart stores.
Products sold by Marketplace sellers are delivery only and are not available for pickup from Kmart stores or any other location.
Layby is not available for any online purchase including products sold by Marketplace sellers.
Seller applications from the public aren't currently open.
Use the tracking link in your shipping confirmation email or visit the Track Your Order page.
Each Marketplace seller has individual delivery fees. Each product page shows delivery options and fees.
No, Marketplace products are stored at the seller's fulfillment centre and delivered by the Marketplace seller directly to you.
No, you cannot use your Kmart gift card online to purchase products from Marketplace sellers.
Marketplace purchases cannot be returned in any Kmart store. You will need to arrange this directly with the seller. You can do this by selecting 'Chat with us'. You can find returns details in the Marketplace Returns Policy.
No, our team members in store will not be able to assist you with returning products purchased from Marketplace sellers. You will need to arrange this directly with the seller. You can do this by selecting 'Chat with us'.
Yes, you can return a Marketplace product to a seller if you change your mind if it’s within 30 days of purchase, the product is in resaleable condition, unused, unworn in original packaging, and is not excluded from Marketplace change of mind returns. All products are also covered by guarantees under the Australian Consumer Law. See Marketplace returns policy. Marketplace purchases cannot be returned in any Kmart store. You will need to arrange this directly with the seller. You can do this by selecting 'Chat with us'.
See the Marketplace returns policy for details on exclusions from Marketplace change of mind returns.
Shipping costs are not refunded for Marketplace change of mind returns. Shipping costs will be refunded if your Marketplace product does not meet guarantees under the Australian Consumer Law.
To check the status of your Marketplace refund, message the seller directly for an update on your return and refund by selecting 'Chat with us' then selecting 'Help with recent order, followed by 'Message to Seller'. The seller can confirm whether your return has been received and provide more information on when your refund will be processed.
Marketplace products are sold by Marketplace sellers on the Kmart website and are managed directly by the seller. If there is an issue with your order, chat with us and select 'Help with recent order' followed by 'Message to Seller' and we'll direct your enquiry to the seller.