Click & Collect is a free service that lets you shop online and pick up your order at a designated store. Click & Collect is only available for products purchased from Kmart on Kmart.com.au, it is not available for products purchased from Marketplace sellers or Target on kmart.com.au.
It's free and has no minimum spend. OnePass Express Click & Collect will be ready for collection within two hours.
Most products are eligible, but some exclusions apply. If Click & Collect isn’t available, it won’t show as an option at checkout.
Most stores offer Click & Collect. You'll see availability at checkout after you choose your preferred store. If it's not offered at a location, the option won't appear for that store.
Click & Collect timing depends on when you place your order and whether stock needs to come from another store.
Orders placed before 12 pm are usually ready by 4 pm the same day.
Orders placed after 12 pm are usually ready the next day.
Orders transferred from another store can take 2 to 7 business days.
OnePass members using Express Click & Collect on eligible orders may be able to collect within 2 hours.
You’ll see the estimated timeframe at checkout before payment, and we’ll let you know by email and SMS when your order is ready. Please wait for that message before you come in.
Yes! OnePass members get access to Express Click & Collect within two hours of ordering.
High demand may cause delays. Please wait for the email or SMS notification before heading to store.
You have 10 calendar days from when you receive your collection notification. If you're unable to collect within the timeframe, we'll cancel your order and issue a refund.
Click and collect orders cannot be extended beyond the 10 day collection period. If you do not collect within 10 days, your order will be cancelled and you will be refunded.
If you have selected to have an item transferred from another store, you can expect for the transferred items to arrive at your selected pickup store within 2-7 business days. Please wait for a ready to collect email or SMS before you come in.
At the time your order was placed, there may have been no stock available at the store. Stock can be replenished when the store receives a new delivery or if the stock has been returned to floor after a cancellation of a Click and Collect. If you find an item from your click and collect order available in store you may purchase it and cancel your order via 'Chat with us' and selecting 'Help With Recent Order'.
Pick up your Click & Collect order at the Service Counter in store after you receive your ready to collect notification.
Bring your collection email or SMS, or use the barcode in the Kmart app.
Yes. You can nominate someone via the Kmart App by using the collection barcode option ‘let someone else collect’.
Chat with us to cancel your Click & Collect order.
No, unfortunately we’re unable to change specific items in an order after it’s been placed. If you’ve changed your mind about some items, you can return them when you collect the rest of your order.
No. Once an order has been placed, the fulfilment method can't be changed. If the order hasn't been processed yet, you may be able to cancel it and place a new home delivery order.
Your order may be cancelled if items were unavailable when fulfilling your order or it wasn’t collected within 10 days of becoming ready for collection.