click and collect

We are only able to offer Click & Collect service to customers. Please make sure you wait for your Ready to Collect SMS, before heading into the store. This will include information about the collection process. Order before 12pm for 4pm collection. Order after 12pm, for next day collection.

One Pass members can enjoy our Express Click & Collect service. Please refer to OnePass Express Click & Collect FAQs here for more details.

How does Click & Collect work?

  • Choose your products online. Add them to your shopping bag. Select Click & Collect as the delivery method at checkout

  • Select your store for pickup. You will receive a collection notification email or SMS – normally within 24 hours of placing an order.

  • Collect your order in store. Make sure you bring your collection notification or photo ID. Collect from the Service Counter – usually at the back of the store.

Place your order before 12 noon, and it will be ready by 4pm on the same day, for collection. If you place your order after 12 noon, it will be ready for collection the next day.

If your order was placed after the 12 noon cut off time, we can’t guarantee to have your order ready the same day.

Please wait for the email/SMS indicating that your order is ready before coming to collect your order. Available in all stores.

We hold your Click & Collect orders for 7 days post your collection notification.

OnePass members can enjoy our express Click & Collect service. Please refer to OnePass Express Click & Collect FAQs here for more details.

Is Click & Collect a FREE service?

Yes – Click & Collect is FREE for all orders with no minimum purchase value. We have waived the $3 service fee for orders below $20.

Are there any additional conditions that may affect my Click & Collect order?

Due to periods of high demand, such as events or impact of severe weather events, there may be delays to Click & Collect orders. Please wait for a ‘Ready to collect’ email or SMS before coming to the store. Hold tight, as any delay should be short. Thank you for your understanding.

Is there an express Click & Collect?

We offer an Express Click & Collect service exclusively to our OnePass members. Join OnePass to take up this benefit or find out more information here.

How long do you hold Click & Collect orders?

We hold Click & Collect orders for 7 calendar days you receive your collection notification.

If you do not collect your order within 7 calendar days we cancel the items and refund the order back to the payment method used when placing your order.

Can someone collect my Click & Collect order for me?

Yes - family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification

  • A note signed by you, detailing who will be collecting the order on your behalf

  • Their own photo ID to match the approved name for collection

Are all products available for Click & Collect?

Most items are available for Click & Collect but there are some exceptions. Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.

Is Click & Collect available at all stores?

Click and Collect is available at all Kmart Stores, with select Khub stores offering this service.

Can I return an item in store once I collect my order?

If you change your mind and decide to return item/s, you can return to any of our stores for either a refund or exchange.

Please note that we have waived the $3 Click & Collect service fee.

Find out more in our Returns Policy.

Where do I pick up my Click & Collect order?

Pick up your Click & Collect order from the Service Counter, usually located at the rear of the store. Our friendly team members can direct you to the right place.

What time can I collect my order from store?

Please wait for your confirmation email or SMS prior to visiting the store – normally sent within 24 hours of placing your order.

You can check store opening hours in the checkout when you select a store – just select ‘Store Details’. You can also check store details at any time using the Kmart Store Locator on our website.

What do I need to bring to collect my Click & Collect order?

For Click & Collect, make sure you bring either

  • Your photo ID

  • Your order collection notification (on your phone is fine)