Hi, how can we help?

Q. What’s the issue with the products?

A. We recently identified incorrect labelling about material composition and cotton origin in two Anko bedding ranges. In some cases, these labels indicated that 500 thread count sheets were 100% Australian cotton, when they may have contained Turkish cotton. Other sheets were labelled “linen / cotton blend” but contained less linen than noted on the label.

Q. Are the products safe?

A. Yes. There are no safety concerns with any of these products.

Q. Which products are affected?

A. Selected bedding ranges are affected. Customers can visit this link or contact Customer Care for more information.

Q. What is Kmart doing about it?

A. We know our customers trust us to give clear, accurate product information, so if they’d rather not keep their item, we’re offering refunds.

Q. Can customers return the products?

A. Yes. Customers who are not happy with their purchase, can return these products to their nearest store with proof of purchase to receive a refund. If you bought the product online and can’t get to a store, please contact our Customer Care Team via https://www.kmart.com.au/contact-us/

Q. What does the customer need to get a refund?

A. Customers can get a refund by:

• Bringing the product into store with proof of purchase including:

• A receipt

• Online order confirmation or invoice

• A copy of an email sent to them by Kmart advising they had purchased affected bedding

• If you no longer have proof of purchase, we may be able to identify the affected product directly upon return.

Q. Can customers get a refund for the products without a receipt?

A. Yes. Customers can return the product itself, even if they no longer have their receipt and we can identify the product as an affected product.

Q. Can customers keep the product and receive a refund?

A. If customers are unhappy with their products they will need to return these to their nearest Kmart store to receive a refund. If the customer purchased online or cannot make it to their nearest store, they can contact Customer Care via https://www.kmart.com.au/contact-us/

Q. Why did this happen?

A. We identified an issue with the product labelling and have taken steps to correct it.

Q. Who can customers contact for more help?

A. Customers can contact Customer Care or visit https://www.kmart.com.au/faq/  

Yes, if you change your mind you can return a product purchased from Kmart or Target online or in store if it’s within 60 days of purchase (or 30 days of purchase for products sold by a Marketplace seller), you have adequate proof of purchase, the product is in resaleable condition, unused, unworn in original packaging, and is not excluded from change of mind returns.

OnePass members enjoy 365 day change of mind returns on eligible products. See the change of mind returns policy for details.

Orders placed before 12 noon will be ready after 4pm the same day. Orders placed after 12 noon will be ready the next day. Wait for the ‘Ready to collect’ email or SMS before coming to collect your order.

OnePass Express Click & Collect will be ready for collection within two hours.

Use the ‘Your order status’ link in your order confirmation email or visit the Track Your Order page.

Delivery is free for orders over $65 (excluding big and bulky products, online exclusive products and products purchased from Marketplace sellers). OnePass members also enjoy free delivery on eligible products. See the OnePass benefits page for details. Delivery fees vary by location and order type and will be calculated at checkout.

If you have a combined order of products purchased from Kmart and Target on kmart.com.au, and you select click and collect for your Kmart products, your basket will update with the applicable free delivery for your Target products.

For products purchased from Kmart or Target on kmart.com.au:

• Standard delivery: Metro 3–5 business days, Regional 7–10 business days, Remote 14–20 business days.

• Express delivery: Same day if ordered before 12 noon, next day if ordered after 12 noon. Express delivery is only available for addresses within select metropolitan areas and if all products can be fulfilled from one store. Express delivery is not available for bulky and/or oversized items, online exclusives and orders on weekends or public holidays.

For products purchased from Marketplace sellers:

• Marketplace sellers have varying delivery timeframes. Check the seller’s page for timeframes.

If Kmart was the seller of the product, bring the product and your receipt to any Kmart store or chat with us.

If you purchased the product from a Marketplace seller or Target on kmart.com.au, chat with us and we will direct your enquiry to the seller.