What is the Kmart app?

It’s a mobile app for browsing, shopping, tracking orders, and accessing your account, order history and digital receipts. Available on iPhone and Android.

How can I control push notification settings within the Kmart app?

Go to your phone’s settings, find the Kmart app, and adjust notification preferences there.

What are digital receipts and how do I access them?

Digital receipts are electronic proof of purchase. You can access them via the Kmart app or. website if you’ve linked your OnePass, Flybuys, or team member card.

What are gift receipts and how do I access them?

Gift receipts exclude prices and are available digitally through the app or website after purchase.

Where can I find your photo products and services?

Visit www.kmartphotos.com.au or a store for photo products and services. See a full list of stores with photo services here.

Is your website accessible with assistive technologies?

Yes. Kmart supports screen readers and magnifiers. If you experience issues, contact us.

Do I need an account to place an order?

No. You can check out as a guest, but having an account makes future orders faster and enables digital receipts for in store purchases if you link a Flybuys or OnePass account.

I have forgotten my password. What do I do?

Use the password reset link. If your account locks after multiple failed attempts, contact us to unlock it.

How do I create an account?

You can create an account on the Kmart website.

How do I create a business account?

Register through “My Account” or during checkout. Business accounts offer additional benefits.

Why can’t I find a product online?

It may be out of stock, discontinued, or not available for online purchase. Try checking stock availability.

Why can’t I buy a product online even though it’s shown on your website?

Some products sold by Kmart are in store only and aren’t available for online purchase. Availability can vary by location. This does not apply to products sold by Marketplace sellers or Target.

I want to place a large order online but stock isn’t available. What do I do?

Contact Us or your local store to arrange a bulk order of products sold by Kmart.

For bulk orders of products sold by Marketplace sellers or Target, contact the seller.

How do I unsubscribe from Kmail?

Scroll to the bottom of any Kmail email and click the unsubscribe link.

What is a passkey?

A passkey is a secure, password-free way to log in using biometrics or device authentication.

How does a passkey work?

It uses your device’s built-in security (like fingerprint or face recognition) to log in without needing a password.

What happens to my passkey if I lose my phone or computer?

You’ll need to set up a new passkey on your replacement device. Your account remains secure.

How do I set up a passkey for my Kmart account?

Follow the setup prompts in your account settings.

How do I manage my passkeys?

You can view, remove, or add passkeys in your account settings.

How do I remove a passkey from my account?

Go to your account settings, find the passkey section, and follow the prompts to remove it.

Are passkeys supported for business accounts?

Yes, passkeys can be used with both personal and business accounts.

Where can I get help if I have trouble using passkeys?

Contact Us for troubleshooting support.

What is Social Sign-On?

It lets you log in or create a Kmart account using your Apple or Google credentials.

How do I sign in using Social Sign-On?

On the sign-in page, choose Apple or Google and follow the prompts.

Will Kmart have access to my social media account?

No. Kmart only receives your name and email to create your account. It doesn’t access your social media activity.

What happens if I unlink my social account later?

You can still access your Kmart account by creating a password or using the ‘Forgot Password’ option.

Can I still log in with my email and password?

Yes. You can use either method at any time.

What is 2-step verification?

It adds an extra layer of security to your account by requiring a code from your phone or authenticator app after you enter your password.

How does 2-step verification work?

After signing in with your email and password, you’ll be asked to enter a code sent to your mobile or generated by an authenticator app.

How do I set up 2-step verification?

Log in to your account, go to the Account Security section, and follow the setup steps.

How do I turn 2-step verification off?

You can disable it in your Account Security settings. You’ll need to verify your identity first.

I do not have access to the device I use for 2-step verification. What do I do?

Use your recovery code to log in. If you’ve lost that too, contact us for help.

Where can I find account security settings on the mobile app?

Account security settings aren’t available in the app. Use the website to manage 2-step verification and passkeys.