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click and collect

What is Click & Collect?

Click & Collect is a free service that lets you shop online and pick up your order at a designated store. Click & Collect is only available for products purchased from Kmart on Kmart.com.au, it is not available for products purchased from Marketplace sellers or Target on kmart.com.au.

How much does Click & Collect cost?

It’s free and has no minimum spend.

What products are excluded from Click & Collect?

Most products are eligible, but some exclusions apply. If Click & Collect isn’t available, it won’t show as an option at checkout.

Is Click & Collect available at all stores?

Yes, it’s available at all Kmart stores. However, it is not available at all Khub stores.

When will my Click & Collect order be ready for collection?

Orders placed before 12 noon will be ready after 4pm the same day if the products are available. Orders placed after 12 noon will be ready the next day if the products are available. Wait for the ‘Ready to collect’ email or SMS before coming to collect your order. OnePass Express Click & Collect will be ready for collection within two hours.

Can I get express Click & Collect?

Yes! OnePass members get access to Express Click & Collect within two hours of ordering.

My Click & Collect order should be ready by now but I haven’t received a collect email or SMS. What do I do?

High demand may cause delays. Please wait for the email or SMS notification before heading to store.

How long do I have to collect my order?

You have 7 calendar days from when you receive your collection notification.

Can someone collect my Click & Collect order for me?

Yes. You can nominate someone via the Kmart App by using the collection barcode option ‘let someone else collect’.

Where do I pick up my Click & Collect order?

Pick up your Click & Collect order at the Service Counter in store.

What do I need to bring to collect my Click & Collect order?

Bring your collection email or SMS, or use the barcode in the Kmart app.

How do I cancel my Click & Collect order?

Chat with us to cancel your Click & Collect order.