Need it in time for Halloween?
Standard Delivery: Ensure delivery for Halloween. Order by midnight 24 October for metro areas and by midnight 19 October for regional areas.
Express Delivery: Ensure delivery for Halloween. Order by midday 29 October for Express Delivery for select metro areas on eligible orders.
Click & Collect: Order Click & Collect by midday 30 October to pick up for Halloween.
Can I return a product because I changed my mind?
Yes, if you change your mind you can return a product purchased from Kmart or Target online or in store if it’s within 60 days of purchase (or 30 days of purchase for products sold by a Marketplace seller), you have adequate proof of purchase, the product is in resaleable condition, unused, unworn in original packaging, and is not excluded from change of mind returns.
OnePass members enjoy 365 day change of mind returns on eligible products. See the change of mind returns policy for details.
When will my Click & Collect order be ready for collection?
Orders placed before 12 noon will be ready after 4pm the same day. Orders placed after 12 noon will be ready the next day. Wait for the ‘Ready to collect’ email or SMS before coming to collect your order.
OnePass Express Click & Collect will be ready for collection within two hours.
How do I track my order?
Use the ‘Your order status’ link in your order confirmation email or visit the Track Your Order page.
How much does delivery cost?
Delivery is free for orders over $65 (excluding big and bulky products, online exclusive products and products purchased from Marketplace sellers). OnePass members also enjoy free delivery on eligible products. See the OnePass benefits page for details. Delivery fees vary by location and order type and will be calculated at checkout.
If you have a combined order of products purchased from Kmart and Target on kmart.com.au, and you select click and collect for your Kmart products, your basket will update with the applicable free delivery for your Target products.
What are the delivery timeframes?
For products purchased from Kmart or Target on kmart.com.au:
Standard delivery: Metro 3–5 business days, Regional 7–10 business days, Remote 14–20 business days.
Express delivery: Same day if ordered before 12 noon, next day if ordered after 12 noon. Express delivery is only available for addresses within select metropolitan areas and if all products can be fulfilled from one store. Express delivery is not available for bulky and/or oversized items, online exclusives and orders on weekends or public holidays.
For products purchased from Marketplace sellers:
Marketplace sellers have varying delivery timeframes. Check the seller’s page for timeframes.
I’ve received my order and something is damaged, faulty or wrong. What do I do?
If Kmart was the seller of the product, bring the product and your receipt to any Kmart store or chat with us.
If you purchased the product from a Marketplace seller or Target on kmart.com.au, chat with us and we will direct your enquiry to the seller.
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