Add your delivery postcode to check product availability in your location
Search using key words, or browse the site for the items you would like to buy
Click on the shopping bag to review your order, including the delivery fee
Click “Proceed to Checkout” and enter your delivery details
Click “Proceed to Payment” and enter your payment details
Choose to pay by credit/debit card, PayPal or buy now, pay later service provider and securely enter your details
Once payment has been confirmed, you will receive an order confirmation email from Kmart with your order number and tax invoice
You will receive an order confirmation email
Make sure you check your junk/spam email folders in case it lands in there
We try to secure the items in your order, by sourcing them from one or multiple stores to pick, pack and dispatch to you
Sourcing your items from our stores can take up to 72 hours
You may receive multiple separate packages
Once your items are secured and packed, we hand your order over to one of our carriers and email you the tracking number
Our carriers will be in touch to let you know when to expect your delivery
Our website works on mobile, tablet, desktop and laptop.
We recommend using the latest versions of iOS, Android, Windows and macOS along with the latest Chrome, Internet Explorer, Firefox or Safari web browsers. Using the latest versions will give you a faster and smoother experience.
If you’re experiencing problems using a mobile or tablet device, please try a desktop or laptop computer.
Order online or find out where our Photo Centres are located.
For queries about an online photo order, please contact our photo printing partner Snapfish.
We are committed to making sure as many people as possible can use our website.
If you use assistive technologies, such as screen readers or magnifiers, and experience an issue using our website please Contact us.
No, you can place an order as a Guest user. However we recommend creating a Kmart account as it will save you time when next shopping with us online. Register for a Kmart account .
If you have forgotten your password, you can . reset your password using this link.
If you try to log in with the wrong password three times or more, your account will be locked. You will need to contact us to unlock your account. Your order history and account information will not be lost.
If you’re in a hurry, you can place your order as a Guest user.
Use our sign up form or register during checkout.
To delete your account, you can contact us.
You can register a business account at My Account or during checkout.
What are the benefits of a business account?
By registering a business account you can:
Add your business name and ABN to your tax invoices for easier End Of Financial Year claims
Get order communications sent to your business email and phone
For more information refer to our B2B Business Solutions page.
You can update your account settings using the Profile and Settings options in My Account. You can also update your personal details, password, addresses and preferences for the website.
A passkey is a secure way to sign in without using a password. It lets you log in using your fingerprint, Face ID, or device PIN.
Instead of entering a password, your device stores a unique key that verifies your identity when logging in.
Passkeys provide a safer, faster, and more convenient way to log in, reducing the risk of phishing and password-related security breaches.
Unlike passwords, passkeys are tied to your device and cannot be stolen, guessed, or shared. They use biometrics or device PINs instead.
More secure than passwords
No need to remember complex passwords
Faster logins with biometrics or PIN
Protected from phishing attacks
Yes, because they cannot be stolen, guessed, or reused like traditional passwords. They are also resistant to phishing.
No, your passkey is stored securely on your device. Kmart does not have access to your passkey or biometric data.
What devices support passkeys?
Apple devices (iOS 16+, macOS 13+)
Android devices (Android 9+)
Windows (Windows 11+)
Supported browsers: Safari, Chrome, Edge
Yes, if your devices sync with the same Apple ID, Google Account, or Microsoft Account.
If your passkey is synced to a cloud service (e.g., iCloud Keychain, Google Password Manager), you can restore it on a new device. Otherwise, you’ll need to set up a new passkey.
Log in to My Account.
Go to ‘Security Settings’. (TBC)
Select ‘Set up Passkey’ and follow the instructions.
No, once set up, passkeys work offline.
It is not recommended. Passkeys should be set up on personal devices for security reasons.
Ensure your passkey is stored in a cloud service (Google Password Manager for Android, iCloud Keychain for iPhone). Sign in with the same account to restore the passkey when setting up your new device.
Yes, you can create passkeys on different devices.
Visit ‘Account Settings’ → ‘Passkeys’. Here, you can view or delete passkeys.
Go to ‘Account Settings’ → ‘Passkeys’. (TBC)
Select the passkey and click ‘Remove’.
Passkeys don’t require memorisation. If your passkey isn’t working, remove it and set up a new one.
Your passkey is linked to your device, not your number, so it remains unaffected.
Yes, passkeys work across supported devices and browsers.
Yes, but passkeys are the recommended secure login option.
Go to the login page.
Select ‘Sign in with Passkey’.
Follow the authentication prompt.
Remove the passkey from your account settings.
Sign in with your password instead.
Troubleshooting and Security
Ensure your device’s biometric features or PIN are working. If issues persist, remove and re-create the passkey.
No, passkeys are tied to your device and require biometric or PIN authentication.
If you suspect your passkey has been compromised, remove it from your account and set up a new one.
Log into your Kmart account on another device.
Remove the old passkey from ‘Account Settings’.
Not recommended. Passkeys should be used on personal devices.
Try logging in with a different method (e.g., password).
Remove and re-add the passkey if necessary.
Remove the passkey from your account.
Check for any unrecognised devices in your account settings.
No, each passkey is unique to an account.
Yes, as long as the browser supports passkeys and is linked to the same cloud account.
No, passkeys are tied to your personal device and cannot be shared.
No, but you can delete or update it anytime.
Currently, passkeys are only available for personal accounts.
You will need to log in using your password or another method and create a new passkey.
No, passkeys are optional but highly recommended.
You can visit the Kmart Help Centre or contact customer support for assistance.
Social sign-on allows you to use your existing Apple or Google account to sign in or create an account on Kmart’s website.
Social sign-on simplifies the login process by reducing the need to remember another password. You can use your existing credentials from Apple or Google to quickly access your Kmart account.
On the sign-in page, you will see options to log in with Apple or Google. Click on your preferred platform, follow the prompts, and you’ll be logged into your Kmart account.
When you sign in using Apple’s "Hide My Email" feature, Apple shares a unique, private email address with us to create your Kmart account. Here’s what you need to know:
Email forwarding: Apple will forward all Kmart communications to your regular email address. If you aren’t receiving emails, check your spam or junk folder.
Saving the unique email: It’s a good idea to save this unique email address as it’s linked to your Kmart account. You can also view or access this email address anytime in your My Account dashboard or details section.
Updating your email: If you’d like to update the email address associated with your account, please contact us for assistance.
Yes, your data is secure. Kmart will not store your social media password. We only receive necessary information, like your name and email, to create or manage your account.
No, Kmart only receives basic profile information (name, email) needed to create your account. We do not have access to your social media activities, friends, or private information.
If you choose to unlink your social account, you can still access your Kmart account by creating a password or using the ‘Forgot Password’ option.
Yes, you can continue to use your email and password if you prefer, even if you have set up social sign-on.
If you face any issues while using social sign-on, please contact Kmart customer support for assistance.
No, if you already have a Kmart account with the same email as your social sign-on account, they will be linked automatically.
Yes, you can switch between the two methods. However, it is recommended to choose one method for a seamless login experience.
2-step verification allows you to add an extra layer of security to your Kmart account. In addition to your email and password, you’ll be required to enter a security code from your device to verify your identity.
With 2-step verification turned on, after using your email and password to sign-in, we will ask you to enter a security code that's been sent to your mobile phone number or an authenticator app.
2-step verification enhances the security of your Kmart account. Even if someone else has your email and password, they will be stopped unless they have physical access to your mobile phone to retrieve your security code.
Never share security codes messages from Kmart or any other organisation with anyone. Sometime scammers will pretend to be a close friend/family or reputable organisation to ask you share your security code. See Impersonation Scam (ScamWatch) for more information.
To set up 2-step verification you must have a Kmart account. Sign in and navigate to the Account security section in My account. From here, follow the steps to set up your device and activate the feature for added security.
We currently have two methods to verify your identity. You can use an authenticator app like Google Authenticator or SMS verification.
2-step verification is a security measure we have in place to ensure the safety of your account and prevent unauthorised access. If our system detects a potentially suspicious sign-in attempt or activity on your account, we may ask you to set up 2-step verification when accessing your Kmart account.
No, 2-step verification is optional. However, we recommend using it as an added layer of security to protect your account from unauthorised access.
As mentioned above, one exception to this is if our system detects a potentially suspicious sign-in attempt or activity on your account, we may ask you to set up 2-step verification when accessing your Kmart account.
A recovery code is a way for you to get back into your account if you cannot use the device you have registered for 2-step verification.
A recovery code will be supplied when you setup 2-step verification. It’s especially important you store this code somewhere safe. You will need it if you ever need to sign in without your device.
To turn off 2-step verification, sign in and navigate to the Account security section in My account. Look for the option labeled “Turn on 2-step verification”. Simply toggle the switch to the “off” position.
This will stop you from needing to enter a code every time you log in. However, if any suspicious sign-ins are detected, you may still be asked for verification to ensure your account security.
If you have lost access to your device, when prompted to verify your identity by 2-step, please select the 'Try Another Method' and select 'Recovery code'. Here you can enter the recovery code you were provided during the setup of 2-step verification.
Recovery codes can only be used once, so if you need to use one to re-enter your account, you will be issued a new one. It is important to save this code in a secure place.
Alternatively, if you have verified your email address, you can also regain access to your account using your email. Just select ‘Try Another Method’ and choose ‘Email’. This will prompt the system to send a verification code to your email address, which you can use to complete the verification process.
If you no longer have access to your previous device or phone number used for 2-step verification, we recommend updating it in the Account security section in My account. To do this simply select the 'Change phone for authentication' button.
If you've lost access to the device used for 2-step verification and don't have your recovery code, please contact us for assistance.
Currently, you cannot access your account security settings on our mobile app. To make changes to your 2-step verification or manage account security, please visit our website on your web browser. You can do this by signing in and navigating to the Account security section in My account.
You may not be able to find an item online if:
Stock of the item is low nationwide. We don’t show these products online as we wouldn’t want you to place an order and be disappointed if stock runs out.
Also magazines and garden plants are not shown online; and some food products are shown online but are only available for Click & Collect.
Some items are in-store only and can’t be purchased through our website.
Some reasons for this are:
Too fragile to ship (e.g. mirrors)
Dangerous to ship (e.g. car batteries)
Difficult to ship (e.g. fishing rods)
Perishable (e.g. food products)
Stock is low nationwide
While we try to hold enough stock to keep up with customer demand, some popular items sell out quicker than expected.
Our everyday items are regularly restocked, so check back for these
Seasonal items, including items we range specifically for Christmas, Easter, Halloween or catalogues, are usually not restocked once sold out
Please note, rainchecks are not offered online.
If you want to bulk buy items and can’t purchase through the website, please contact us. You will need to provide us with the:
Item name
Item keycode
The item keycode can be found on the bottom right corner of the product detail page, e.g. 42345678 or 123456
Colour and size (if applicable)
Quantity
Required delivery date
We will reply to you via email within 24 business hours, with the item availability and expected delivery costs and timeframes. Please note, we only accept payment upfront and we don’t accept purchase orders.
Our huge range and lowest prices live here in the Kmart App. The Kmart App can be used to log into your Account, checkout swiftly to make your shopping journey quick and easy.
iPhone customers can download it from the App Store. Android phone customers can download it from the Android store.
Where can I find the push notification settings within the Kmart app?
Go to the Account screen located in the bottom navigation bar. Select ‘Push Notifications’.
You can customise your preferences within the Kmart app:
a) Pause or resume all push notifications from the Kmart app
b) Control notifications by category to customise your notifications
Service includes order updates and other important app-related information.
Personalised includes notifications tailored to your shopping preferences.
Latest Offers includes updates on our latest products and offers.
You can also enable or disable push notifications via your device system settings.
If your device isn’t receiving push notifications, please follow these trouble-shooting steps:
Check Push Notification settings: Enable push notifications for the Kmart app via your device’s system settings. If you navigate to ‘Push Notifications’ in the Kmart app there will be a link to your device settings.
Restart your device: Restart your device or turn it off and on again.
Internet connection: Push notifications require an active internet connection to be delivered. Make sure your device is connected to Wi-Fi or cellular data.
App version: Ensure you are using the latest version of the Kmart app. Updates often include bug fixes and improvements that can resolve issues with push notifications.
Battery optimisation: Battery optimisation settings may restrict background activity, including push notifications. Adjust your device's battery settings.
If you've tried these steps and are still experiencing issues, please for further assistance.