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FAQs

We want you to love your purchase! If your makeup is unopened, in its original packaging, and you have proof of purchase, you can return it to any Kmart store within 60 days. However, due to hygiene reasons, we’re unable to accept returns on opened or used makeup products unless they are faulty, not fit for purpose or do not match the sample or description. You can check out our full returns policy here.

We have partnered with Match My Makeup to provide you with tailored shade recommendations through their advanced shade matching tool. Their tool is built on years of research and development, combining Science (colour physics and chemical compositions), Technology, Engineering, and Maths.

Match My Makeup has a dedicated lab for colour matching, where a team of makeup artists tests each match on their own skin. While science and math provide a strong foundation, the human touch ensures the most tailored shade recommendations for you.

Based on the information you provide, your shade match will fall into one of these categories:

  • Ideal Match: This shade is the best possible match for your skin tone.
  • Good Match: This shade is a close match and should blend well, though there may be slight differences in tone.
  • None: Unfortunately, there isn’t a shade in this range that closely aligns with your skin tone.
  • If no suitable matches are found in this range, your results will display as "None." We’re continuously working to expand our shade selection and have noted your needs for future shade development. Your feedback is important to us, and we’re committed to offering more inclusive options for everyone.