Returns & Refunds


You can return an item to any Kmart store for a refund or exchange if you:

  • Have a change of mind* within 28 days of purchase and the item is unused
  • Received a damaged and/or faulty item
  • Received an incorrect item

 Please note your receipt and/or tax invoice is required upon return/exchange. If you ordered Online, you can find a copy of your tax invoice here.


Please allow 3 – 5 business days for your refund to process and appear back in the same account used to place your Order.

Please note, delivery and service fees are non-refundable.

 If you have any further queries, please contact us.

*Change of mind exclusions apply for: Cosmetics, fragrances, hosiery, underwear, swimwear, printer cartridges, bedding accessories, gift cards

Our Returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the above carefully to ensure you are fully aware of your rights under this policy and our obligations to you.