Frequently asked questions

Quick answers to our most common questions.

Placing orders

How do I Search for an item online? Read more

How do I Place an order? Read more

How do I order a bulk quantity of an item? Read more

How can I pay? Read more

Can I use a gift card to shop online? Read more

Can I Layby Products Online? Read more


Click & Collect Read more

What are the delivery time frames? Read more

How do I know who will deliver my goods? Read more

Do you offer express delivery? Read more

Where is my order? Read more

How can I tell what my shipping costs will be? Read more

Can I order outside of Australia? Read more

Common problems

I can't find an item online that I saw in-store. Read more

The product I want is either sold out or stating insufflicient stock online. Read more

Can I make changes to the online order I recently placed? Read more

I haven't received my confirmation from Paypal? Read more

The status of my order hasn't changed. Read more

How do I return a product if I have changed my mind? Read more

Some of my items are out of stock Read more

How do I receive my tax invoice? Read more

Is your website supported across all browsers? Read more

I received part of my order Read more

Missing or Damaged Items? Read more

Order lost in transit? Read more

Customer service

Can I earn Flybuys points online? Read more

Can I use my Staff Discount Card online? Read more

Is it safe for me to enter my personal and financial information? Read more

What do I do if I have forgotten my password? Read more

What do I do if my account has been deactivated? Read more

28 day returns

There is something wrong with my items. Read more

What is your return policy? Read more

Can't find the anwser to your question?

We love hearing from our customers. If you need help shopping online or have some feedback to help us improve, get in touch using our contact from.