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FAQs

How do I use the "Check Availability" function?

The check availability function enables you to look up stock at your nearest Kmart stores. Please note that this is the stock availability for stores as of midnight on the previous night. In-store stock levels may vary over time and cannot be guaranteed.

What do the Green and Amber circles mean for Availability?

Green indicates that the Store has the item in stock. If the circle is Amber this means that the store has limited items in stock so its best to call the store to confirm availability. Stock availability is as of midnight the previous night and therefore actual stock levels cannot be guaranteed.

Why is my local store is not listed in the "Check Availability" results?

Your local store may have sold out of the item, so it's best to call your local store to confirm availability. Stock availability is as of midnight the previous night and therefore actual stock levels cannot be guaranteed.

Can I purchase products online?

Yes. Items listed with a "Home Delivery" icon are able to be purchased online, provided stock is available. In the case that an item can be purchased, you will also see an "Add to Bag" button next to that item.

Why can't I add items to my shopping bag?

Some items are not available for online purchase and must be purchased from your local store. These items will not display the "Home Delivery" icon but just the "Available in Store" icon. For these items, you can "Check Availability" of the product in stores close to your location helping you to make your purchase.

What is the returns policy for gifts?

All gifts are sold in-store under our current Returns Policy.

The site does not display correctly. What do I need to do?

You need to use Internet Explorer (versions 6 to 8) , Mozilla Firefox , Google Chrome or Safari to view this site. Please enable cookies and Javascript to access the site.

Where can I get more assistance?

Please ring our Customer Service Centre on 1800 051 800 for any queries that you may have. Alternatively, you can use our Online Feedback Form

How do I obtain a Tax Invoice

A Tax Invoice is generated for you after your payment is processed. Please print this out for your records. You can also generate a tax invoice for your confirmed order at any time. To generate a Tax Invoice, please log into your account, select "Track Orders and View History" from the left hand menu, and click on View Details next to your order. Please print out the Tax Invoice. Tax Invoices are only available for confirmed orders and are not available to reprint if the order has been cancelled.