Click & Collect

How does Click and Collect work?

  • Select Click & Collect as your delivery method during checkout
  • Choose the store you want to collect your order from
  • Receive an email or SMS notification, normally within 24 - 48 hours, to collect your order
  • Ensure you have your order collection notification (on your phone is fine) and a photo ID when collecting your order
  • Collect your order from the Service Counter in store located at the rear of the store

Family and friends can collect your order on your behalf, provided they have:


  • A copy of the order collection notification
  • A note signed by you, detailing who will be collecting the order on your behalf
  • Photo ID

Why do you charge for Click & Collect?

We charge a $3 service fee for all Click and Collect orders.

This fee covers a part of the cost for our team members to individually pick, pack and store your order.

How long do you hold Click & Collect orders?

Click & Collect orders will be held for 10 days after you receive your collection notification.

Any orders not collected within 10 days will be cancelled and refunded, excluding the $3 service fee which is non-refundable.

Why can’t I Click & Collect at my local store?

Click and Collect is only available at a select number of stores.

For a store to show in the Checkout it must have all items in your bag available. This is why you might not a see the store you want to collect from in the Checkout.

Please note, the Click & Collect store list is subject to change.
List of stores that provide Click & Collect services:

  • Albury
  • Arana Hills
  • Armidale
  • Batemans Bay
  • Belmont
  • Brandon Park
  • Broadbeach
  • Browns Plains
  • Burnie
  • Burwood
  • Cairns
  • Caloundra
  • Campbelltown
  • Chadstone
  • Chermside
  • Chirnside Park
  • Churchill
  • Devonport
  • Eastland
  • Frankston
  • Greensborough
  • Gungahlin
  • Indooroopilly
  • Ingle Farm
  • Innaloo
  • Ipswich
  • Joondalup
  • Kardinya
  • Kippa Ring
  • Knox
  • Launceston
  • Lidcombe
  • Mackay
  • Maddington
  • Maroochydoore
  • Mirrabooka
  • Morayfield
  • Morley
  • Mt Gravatt
  • Mt Ommaney
  • Narellan
  • Newtown
  • Noarlunga
  • North Rocks
  • Northcote
  • Nowra
  • Orange
  • Port Adelaide
  • Port Pirie
  • Redbank
  • Richmond
  • Rockhampton
  • Rockingham
  • Rowville
  • Rundle Mall
  • Shepparton
  • South Morang
  • Sunnybank
  • Tea Tree Plaza
  • The Pines
  • Toowoomba
  • Townsville
  • Tuggeranong
  • Wagga Wagga
  • Wangaratta
  • Warwick
  • Woodridge