Delivery & order tracking

How can I track my order?

You can track your order by doing one or more of the following:

  • Check your order status at Track your order.
  • Use the tracking information provided in your shipping confirmation email
    • Once your items have been sent, you will receive an email* containing a tracking ID number and link. Be sure to check your junk/spam folder in case it lands there
    • Please note, your order may arrive in multiple packages from multiple carriers. In this case, you will receive multiple shipping confirmation emails to track your order

Please allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.

Please note, You may receive multiple shipping confirmation emails if your items have been sourced from multiple stores.

Can I change my delivery address after my order has been placed?

No, you cannot change your address once it has been placed.

Once you receive your shipping confirmation email, it may be possible for the courier company to change your delivery address or redirect your order. Please contact the courier company directly to discuss your options.

If your order cannot be delivered it will be returned to our stores. You will receive a refund and can order online again or buy in store.

What are your delivery timeframes?

Once you’ve received your order confirmation email, please allow:

  • Metro delivery; 3 - 5 business days
  • Regional delivery; 5 - 7 business days
  • Remote delivery; 7 - 14 business days

Please note, your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.

Please allow 4 business days from placing your order, for the delivery details to be confirmed by email.

While we always strive to ensure on time delivery, there might be instances when the package may be delivered past the confirmed date.

Who will delivery my order?

We use multiple carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers.

The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.
You can also click on the below links.

What is authority to leave?

When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature.
Please note:

  • If the carrier believes the location is not secure, they will not leave the items unattended
  • If you opt to leave your order unattended, Kmart will not be responsible for any lost or stolen packages

I gave authority to leave, but the carrier didn’t leave my package. Why?

Safely delivering your items is our courier’s priority. If the carrier believes the location is not secure, they will not leave the items unattended.

What if I am not home when my order arrives?

If you provide authority to leave during Checkout, you are allowing our carriers to leave the package unattended at your address without a signature.

  • If the carrier believes the location is not secure, they will not leave the items unattended

If you do not provide authority to leave, our carriers will leave a note directing you of next steps.
  • For Australia Post and Couriers Please deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office).

Will I have to sign for my delivery?

If you provide authority to leave during checkout, you will not be required to sign for your delivery.

If you do not provide authority to leave, you may be required to sign for your delivery.

I didn’t pick up my package, and it’s been returned. What happens now?

Once the package is returned to our store, we will cancel and refund the cost of the items excluding the delivery fee which is non-refundable.