change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Kmart will offer you an exchange voucher or refund provided that:

• You return the item within 28 days of purchase;
• You produce your original Kmart register receipt at the time you return the item
• The item is in resaleable condition including that:
  • It is in its original packaging, including instruction manuals and all accessories;
  • It is unworn, unopened, unused and in its original condition;
  • Any sew-in labels are still attached; and
  • In the case of computer games, CDs and DVDs the original security seal or shrink wrap is intact
  and that:
• The product is not one on which a change of mind return is not available (see below).

If these requirements are not satisfied Kmart reserves the right not to offer an exchange voucher or refund for change of mind returns.

goods on which a change of mind return is not available

Kmart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Cosmetics and fragrances
• Hosiery
• Underwear
• Swimwear
• Printer cartridges
• Bedding accessories (for example, mattress and pillow protectors)
• Gift cards

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

other returns

Kmart will accept product returns and provide you with an exchange voucher, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or our description; and
• You can present your Kmart register receipt or other adequate proof of purchase.

Kmart may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Kmart reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music & video) may be lost during the repair process of electrical and electronic products.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Website: www.kmart.com.au
Phone: 1800 124 125
Kmart Australia Ltd
690 Springvale Rd, Mulgrave VIC 3170

Kmart reserves the right to

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

please note:

• Your original Kmart register receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

online purchase returns

The Kmart Returns Policy applies to online purchases. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice you received by email (please note this is not the email confirmation document you received). We also recommend contacting Kmart Customer Service on 1800 124 125 who will advise you of the best store to receive your returned item.

your nearest Kmart

If you live a long way from your nearest Kmart, we recommend contacting Kmart Customer Service on 1800 124 125 for assistance prior to travelling to Kmart to return your item. Remember also, when returning items in accordance with Kmart's Return Policy you don't need to return to the store of purchase, you can attend any Kmart store.

privacy

Kmart is committed to protecting your privacy. Any personal information obtained from you for the purposes of executing a refund, repair or exchange will be handled in accordance with Kmart's privacy policy.

For a full list of manufacturer's customer hotlines click here